Careers

To Build and maintain a healthy sub-contraction pool that meets business delivery demands whilst keeping costs to a minimum.  Ensuring a strong rapport with each sub-contractor is maintained through both verbal and electronic communications to achieve maximum customer service.

Accountable KPI’s

Customer Service – To ensure all Caythorpe customer orders are processed to be delivered on time and in full and meet their delivery needs – 99%

Advise Transport Operations Manager of any concerns over orders coming in from the Caythorpe customers that may have unexpected delays or require more interaction from the customer – < 5 per month

Ensure all requests for Customer orders are processed in a timely manner and are updated in the systems with all relevant details – 100%

Maintenance of a strong Sub-Contractor list throughout the year, with a minimum percentage of KTL loads covered – 35-40% of loads

Key Accountabilities

Customer Service

Effective and efficient planning of the Caythorpe and Sub-Contractor activity throughout the year by:

• Strong and clear communication of the Customers’ requirements to the Sub-Contractor both verbally and in writing
• Promptly answering enquiries over the telephone in a professional manner and via email where necessary
• Speaking to the third party and/customers to understand any concerns or with any delivery or planning activities
• Working with the customer to understand their short and long term forecasts
• Entry of all jobs onto the relevant PC and web based systems
• Reporting any concerns to the Customer Services team
• Working in tandem with other departments such as Warehouse/Transport to understand the sub-contractor requirements
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations
• Attend Caythorpe Customer meetings on a planned and Ad-Hoc basis to maintain good levels of communication
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting should any questions arise

Pre-Seasonal planning for Sugar beet to understand the customer requirements and the resources available for efficient deliveries through the sugar beet season

Cost control

• Minimise cost through effective and robust processes and practises to ensure the customer demands are met and communicated correctly
• Reduce Subcontracting costs through searching for the most up to date costings from the relevant area of the UK and reduce any on costs by maintaining excellent levels of communication with Subcontractors

KPI’s

Production of Subcontracting stats – profit excluding fuel surcharge

Communication

• Liaise directly and in a timely manner with internal/external stakeholders to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.
• Attend the morning meeting to communicate daily customer information

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to your line manager

To support both sites, assisting in the smooth running of the warehouse alongside the Warehouse area Managers and Warehouse Manager. To ensure accuracy of stocks within the warehouse by use of the Quality Management Systems and warehouse operating manual processes.  A key aspect of the role is maintaining the stock levels within the budget set by the business and working with the Warehouse manager to achieve this.

Accountable KPI’s

Correct SKU and Pallet Data (including Quantity/Batch BBE) within WMS – >99%

Management of direct reports on all aspects – 100%

Key Accountabilities

Stock / Inventory Control

• Responsible for checking of all stocks and regular stock takes in conjunction with the on shift warehouse supervisors and in line with the QMS
• Support Warehouse Managers through checking of stock and enquiries of orders from the internal customer service team and external customer requests
• Observe correct stock receiving and dispatch protocols
• Responsible for stock take procedures to ensure stock is as accurate as possible
• Assist with the administration of products on the WMS
• Ensuring accuracy throughout the WMS
• Assist with other administrative duties as required by the Warehouse Managers
• Assist with warehouse picking and packing as required by the Warehouse Managers
• Checking products on the warehouse management system to ensure stocks are correct
• Support the on shift supervisors with checking of loads both inbound and outbound as and when issues arise
• Communicating with the transport team to resolve any stock queries
• Communicating with the customer service teams with any stock issues
• Communicating with other sites for tracking of any stocks
• Monitoring of the Inbox for stock requests by the customer
• Produce accurate documentation for stock checks
• Support with traceability of any stocks or unaccounted for stock including writing reports for traceability exercises
• Supporting the teams with auditing and ensuring that BRC accreditation documentation is up to date and effective
• Running F8 & F6 reports to understand previous 24 hours issues and to correct any stocks or system issues to ensure no further stock outs for the same pick

Management

• Management of the Inventory Administrator to support you to achieve the correct stock levels and accuracy
• Manage and organise the allocation of workload within your team.
• Recruit and retain the right calibre of people. Lead, motivate and inspire the team to achieve business performance, personal development, and continuous improvement, ensuring that there is a safe working environment. Examples include the following:
• Leading by example and keeping staff motivated
• Effective Performance management of operational teams
• Involvement of recruitment of new team members
• Coaches and develops direct reports
• All area personnel receive relevant and adequate training
• Provides information on the succession and development planning of your teams

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Managers

The overall main purpose of this role is to ensure the cleanliness of the Wimblington offices. This includes working to a weekly schedule to ensure that all facilities across the site are to a high standard of cleanliness by the end of each week. This entails hoovering, mopping, sweeping, dusting, cleaning welfare facilities, emptying bins and at all times maintaining standards of health and safety, hygiene and security in the work environment.

Must Haves

• Mature, professional approach, confidence to communicate and deal with all levels of people  both internally and externally up to and including director level
• Excellent organisational and planning skills working on your own
• Confidence to challenge when standards are not achieved
• Have the ability to think quickly on your feet  and to confidently make decisions
• Be flexible in your approach to work and hours

Key Accountabilities

Site cleanliness

Take ownership of all aspects of the cleaning of the site and facilities:

• Management of all hygiene elements of the offices, canteen and warehouse/site areas
  
• Ensure that correct and accurate completion of COSHH data paperwork
• Ensure cleaning cupboard is up to standard stock levels and recorded
• Ensure weekly cleaning schedule is completed and given to line manager at the end of each week for sign off
• Replenishments of staff welfare facilities e.g. toilets
• Ensure the warehouse cleaning equipment is maintained and any issues reported to line manager

Communication

• Communicate to relevant management teams as and when required of any issues or concerns over safety or cleanliness
• Notify management of occurring deficiencies or needs for repairs

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Manager

Support the smooth running of the warehouse. To ensure timely and accurate delivering/ordering of all stock on a supply and need basis through achievement of both company and external systems and to act as a secondary point of contact for internal teams within Palletforce and Transport Operations. Take an active role in the direction and delivery of all stock, to ensure best practice methods are used in the execution of all deliveries and ordering.

Accountable KPI’s

Customer Service – To ensure all paperwork is processed with accuracy – 100%

Advise Warehouse Area Manager of any orders that have unexpected delays within 2 hours of notification – 2 hours

Ensure all driver paperwork is processed within 24 hours of receipt – 100%

Key Accountabilities

Customer Service

• Ensure effective and efficient customer service levels are maintained within the warehousing department by:
• Keeping stock control systems up to date and making sure inventories are accurate
• Transferring goods onto warehouse Management systems
• Organisation of labour for any re-work required
• Booking in containers
• Printing labels for FLT drivers
• Scanning of paperwork for customers
• Management of In and Out paperwork and updating on any relevant systems
• Checking goods inward
• Building loads and allocation
• Printing of delivery notes
• Briefing drivers on a daily basis on outloads and deliveries
• Supporting with customer visits and stock checks ensuring quality of service they receive is up to their required standard
• Raise purchase orders and carry out required administration for this function
• Monitor warehouse requests inbox
• Raise transfer orders and carry out required administration for this function
• Locate stock on the control system
• Chase deliveries from suppliers and advise Warehouse Area Manager, Transport teams and supervisors of any delays
• Deal with stock requisitions
• Manage the returns
• Aid with cleansing of control system in association with the Warehouse Area Manager
• Carry out general stock administration
• Speak to suppliers regarding prices
• Achieve all set standards for the delivery/ordering of all items of stock and to achieve KPI targets using relevant systems

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Area Manager

To support the Inventory Manager and Warehouse Manager, assisting in the smooth running of the warehouse. To ensure accuracy of stocks within the warehouse by use of the Quality Management Systems and warehouse operating manual processes.  A key aspect of the role is maintaining the stock levels within the budget set by the business and working with the Inventory Manager and Warehouse Manager to achieve this.

Must Haves:

Minimum of 1 years’ experience of working within a Warehousing environment

Practical with a willingness to learn about new systems and processes

Tenacious and willing to challenge to resolve issues

Accuracy and organisational skills

Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers

Accountable KPI’s

Correct SKU and Pallet Data (including Quantity/Batch BBE) within WMS – >99%

Key Accountabilities

Stock / Inventory Control

• Responsible for checking of all stocks and regular stock takes in conjunction with the on shift warehouse supervisors and in line with the QMS
• Support Inventory Manager and Warehouse Manager through checking of stock and enquiries of orders from the internal customer service team and external customer requests
• Observe correct stock receiving and dispatch protocols
• Responsible for stock take procedures to ensure stock is as accurate as possible
• Assist with the administration of products on the WMS
• Ensuring accuracy throughout the WMS
• Assist with other administrative duties as required by the Inventory Manager and Warehouse Manager
• Assist with warehouse picking and packing as required by the Inventory Manager and Warehouse Manager
• Checking products on the warehouse management system to ensure stocks are correct
• Support the on shift supervisors with checking of loads both inbound and outbound as and when issues arise
• Communicating with the transport team to resolve any stock queries
• Communicating with the customer service teams with any stock issues
• Communicating with other sites for tracking of any stocks
• Monitoring of the Inbox for stock requests by the customer
• Produce accurate documentation for stock checks
• Support with traceability of any stocks or unaccounted for stock including writing reports for traceability exercises
• Supporting the teams with auditing and ensuring that BRC accreditation documentation is up to date and effective
• Running F8 & F6 reports to understand previous 24 hours issues and to correct any stocks or system issues to ensure no further stock outs for the same pick

Communication

• Contact internal customers to resolve any queries or problem that may arise.  Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Inventory Manager and Warehouse Manager

To ensure effective customer service levels are upheld through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders.  To Provide strong planning and administration of the systems, providing the best customer service possible.

Must Haves

• Minimum of 1 years’ experience as in a fast paced transport or logistics environment or within a Customer Service environment
• Numerate – Ability to work with numerical data is required for this role
• Highly competent with PC literate – Sound working knowledge of Microsoft Word, Excel & PowerPoint and Transport IT/ web based systems
• Highly organised, self-sufficient  and able to work on own initiative and to tight deadlines
• Good UK Graphical Knowledge
• Reliable in approach to work and adaptable to fit into different teams and environments

Accountable KPI’s

Customer Service – To ensure all customer orders are processed to be delivered on time and in full

Advise Transport Operations Manager of any concerns over orders coming in from the customer that may have unexpected delays or require more interaction from the customer

Ensure all requests for Customer orders are processed in a timely manner and are updated in the systems with all relevant details

Customer Service

Ensure the efficient communication to the relevant internal or external stakeholders and planning of the demands to meet the expectations of the customers:

• Strong and clear communication of the Customers’ requirements to the Transport Operations Manager
• Promptly answering customer enquiries over the telephone in a professional manner and via email where necessary
• Speaking to the customer to understand any concerns or with any planning activities
• Working with the customer to understand their demands for short term and long term planning activities.
• Entry of all movements of jobs onto the relevant PC and web based systems
• Reporting any concerns to the Transport Operations Manager
• Working in tandem with the other Teams such as Warehouse and Transport teams
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations and issues
• Attend Customer meetings on a planned and Ad-Hoc basis to maintain good levels of communication
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting  should any questions arise
• Support the process of on boarding with new customers and processes with any new business as and when required

Cost control

• Minimise cost through effective and robust processes and practises to ensure the customer demands are met and communicated correctly.
• Reduce Subcontracting costs through outstanding communication with internal teams.

KPI’s

• Writing reports and producing information for Daily, Weekly and Monthly meetings as and when relevant to understand the trend of Customer Satisfaction and make suggestions for increasing the Customer Satisfaction rating

Communication

• Monitor the previous day’s shipments in order to provide delivery information and communicate to relevant internal/external customers in a timely manner should issues require escalation.
• Liaise directly and in a timely manner with internal/external stakeholders to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• To effectively manage the customer service and planning dept
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Transport Operations Manager

The overall main purpose of this role is to ensure the cleanliness of the Wimblington warehouse and facilities. This includes working to a weekly schedule to ensure that all facilities across the site are to a high standard of cleanliness by the end of each week.

Must Haves

• Mature, professional approach, confidence to communicate and deal with all levels of people  both internally and externally up to and including director level
• Excellent organisational and planning skills working on your own
• Confidence to challenge when standards are not achieved
• Have the ability to think quickly on your feet  and to confidently make decisions
• Be flexible in your approach to work and hours

Key Accountabilities

Site cleanliness

Take ownership of all aspects of the cleaning of the site and facilities:

• Management of all hygiene elements of the warehouse/site areas
• Ensure weekly cleaning schedule is completed and given to line manager at the end of each week for sign off
• Ensure the warehouse cleaning equipment is maintained and any issues reported to line manager

Communication

• Communicate to relevant management teams as and when required of any issues or concerns over safety or cleanliness
• Notify management of occurring deficiencies or needs for repairs

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Manager

HGV Class 1 – £37,000 to £42,000 per annum (Hourly equivalent: £13-15)

Responsible for delivering and collecting customers’ products, meeting both the company and customers’ Service Level Agreements. Ensuring all work undertaken is done so in line with current driver’s hours, Tachograph and Working Time Directive legislation. Requirements:

• Minimum of 1 years’ experience of working within a Transport environment
• Comfortable with being based on the road
• Required to regularly work to tight deadlines that may require additional hours of work at times of pressure
• Flexibility is required during peak periods e.g. Christmas, Easter, etc. and to work additional shifts to cover holiday and sickness
• Ability to work to strict deadlines in a time critical environment
• Professional and courteous when communicating with colleagues or customers
• C or C+E UK Licence
• Up to date CPC Training
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Professional in appearance
• Must have own transport and full UK driving licence and own transportation to work

Key Accountabilities:

• Providing high standard of customer service and relations to customers and suppliers, ensuring compliance with their site rules and regulations at all times
• Liaising with the Operations desk to make them aware of any potential difficulties or any variations from original brief
• Ensuring that the vehicle is driven at all times with the utmost concern for other road users, pedestrians and the local environments through which you travel
• To accurately complete all documentation required by the Company and the customer
• Ensuring that all Company rules and regulations and compliance with legislation is achieved at all times
• Ensuring that paperwork is checked against consignment, reporting any issues or differences
• To strive to ensure the punctual collection and delivery of all loads
• Ensuring the safety of the vehicle and its load at all times whilst on duty and reporting any defects to the Traffic office/Workshop as soon as identified
• Assisting with the loading and unloading of the vehicle, using lifting equipment where authorised and trained to do so
• To be flexible in terms of starting and finishing times of shifts
• To maintain the cleanliness of the vehicle whilst on duty, leaving the vehicle as you would expect to find it and reporting of any defects immediately
• To undertake any other tasks as reasonably requested by Depot Management
• To maintain trailer hygiene to the standards set by our customer including sweeping out of the trailers as and when required or instructed.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

Communication

• Contact internal customers to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping Warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of Stock and Warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping Warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of Stock and Warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager