Careers

Responsible for the effective maintenance of the Knowles Transport fleet. Day to Day re-active and proactive maintenance of the Fleet taking direction from the Fleet manager.

Must Haves
– Minimum of 2 year experience or qualification in motor mechanics such as City & Guilds Vehicle Maintenance and Repair or a BTEC National Certificate in Vehicle Repair and Technology
– Having excellent knowledge about motor technology and a strong interest in motor vehicles
– Having good communication skills
– Having good concentration when under pressure
– Having good manual dexterity
– Being methodical and organised and able to work to strict deadlines
– Be able to work alone and follow instructions
– Must have own transport and full UK driving licence

Fleet Maintenance
Repair and maintain fleet vehicles.

Performing the following tasks:

• Inspect vehicles to MOT standard
• Diagnose and rectify all types of faults
• Maintain current product knowledge and attend training courses as required
• Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
• Complete all paperwork as necessary
• Ensure all aspects of H&S working practices are adhered to
• Maintain a high standard of cleanliness and tidiness

Support the smooth running of the warehouse. To ensure timely and accurate delivering/ordering of all stock on a supply and need basis through achievement of both company and external systems and to act as a secondary point of contact for internal teams within Palletforce and Transport Operations. Take an active role in the direction and delivery of all stock, to ensure best practice methods are used in the execution of all deliveries and ordering.

Accountable KPI’s

Customer Service – To ensure all paperwork is processed with accuracy – 100%

Advise Warehouse Area Manager of any orders that have unexpected delays within 2 hours of notification – 2 hours

Ensure all driver paperwork is processed within 24 hours of receipt – 100%

Key Accountabilities

Customer Service

• Ensure effective and efficient customer service levels are maintained within the warehousing department by:
• Keeping stock control systems up to date and making sure inventories are accurate
• Transferring goods onto warehouse Management systems
• Organisation of labour for any re-work required
• Booking in containers
• Printing labels for FLT drivers
• Scanning of paperwork for customers
• Management of In and Out paperwork and updating on any relevant systems
• Checking goods inward
• Building loads and allocation
• Printing of delivery notes
• Briefing drivers on a daily basis on outloads and deliveries
• Supporting with customer visits and stock checks ensuring quality of service they receive is up to their required standard
• Raise purchase orders and carry out required administration for this function
• Monitor warehouse requests inbox
• Raise transfer orders and carry out required administration for this function
• Locate stock on the control system
• Chase deliveries from suppliers and advise Warehouse Area Manager, Transport teams and supervisors of any delays
• Deal with stock requisitions
• Manage the returns
• Aid with cleansing of control system in association with the Warehouse Area Manager
• Carry out general stock administration
• Speak to suppliers regarding prices
• Achieve all set standards for the delivery/ordering of all items of stock and to achieve KPI targets using relevant systems

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Area Manager

Supporting the Shift Supervisor and Wisbech Warehouse Manager with effective management and supervision of the shifts operations, including distribution of workload for all Warehouse Operatives including agency labour that is allocated to the operation.

The required skills and experience for this role are as follows:

• Strong PC based knowledge including intermediate skills and knowledge of Excel and web based systems
• Previous Experience of using Emperica and Road Runner or similar would be advantageous
• Strong Leadership and Management skills with the ability to delegate and supervise individuals
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Confident individual who can challenge when the need arises and at the appropriate level
• Mature, professional approach, confidence to communicate and deal with all levels of people
• Excellent organisational and planning skills working on your own

Key Accountabilities are:

• Operating IT systems
• When covering for the Supervisor, managing the staff on shift
• Ensure effective and efficient running of the warehouse function and customer satisfaction by:
• Ensure warehouse supervisor is kept informed of all operational issues, in particular those that may lead to service disruption or non-delivery
• Ensure that the Company’s health and safety policies and guidelines are adhered to.
• To achieve the expected hourly output as determined by the site daily volumes
• To control the reworking of stock and the decanting of containers as and when required.
• To control the accuracy of receiving, picking and dispatch
• Effective intake of goods and supplies from all customers
• Correct storing of goods – Monitoring locations and carrying out checks to ensure the teams accuracy

HGV Class 1 – £37,000 to £42,000 per annum  

Requirements:

• Comfortable with being based on the road
• Required to regularly work to tight deadlines that may require additional hours of work at times of pressure
• Flexibility is required during peak periods e.g. Christmas, Easter, etc. and to work additional shifts to cover holiday and sickness
• Ability to work to strict deadlines in a time critical environment
• Professional and courteous when communicating with colleagues or customers
• C+E UK Licence
• Up to date CPC Training
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Professional in appearance
• Must have own transport and full UK driving licence and own transportation to work

Key Accountabilities:

• Providing high standard of customer service and relations to customers and suppliers, ensuring compliance with their site rules and regulations at all times
• Liaising with the Transport desk to make them aware of any potential difficulties or any variations from original brief
• Ensuring that the vehicle is driven at all times with the utmost concern for other road users, pedestrians and the local environments through which you travel
• To accurately complete all documentation required by the Company and the customer
• Ensuring that all Company rules and regulations and compliance with legislation is achieved at all times
• Ensuring that paperwork is checked against consignment, reporting any issues or differences
• To strive to ensure the punctual collection and delivery of all loads
• Ensuring the safety of the vehicle and its load at all times whilst on duty and reporting any defects to the Traffic office/Workshop as soon as identified
• Assisting with the loading and unloading of the vehicle, using lifting equipment where authorised and trained to do so
• To be flexible in terms of starting and finishing times of shifts
• To maintain the cleanliness of the vehicle whilst on duty, leaving the vehicle as you would expect to find it and reporting of any defects immediately
• To undertake any other tasks as reasonably requested by Transport Operator
• To maintain trailer hygiene to the standards set by our customer including sweeping out of the trailers as and when required or instructed.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

Communication

• Contact internal customers to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Transport Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of stock and warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager