Careers

Responsible for delivering and collecting customers’ products, meeting both the company and customers’ Service Level Agreements. Ensuring all work undertaken is done so in line with current driver’s hours, Tachograph and Working Time Directive legislation. Requirements:

• Minimum of 1 years’ experience of working within a Transport environment
• Required to regularly work to tight deadlines that may require additional hours of work at times of pressure
• Ability to work to strict deadlines in a time critical environment
• Professional and courteous when communicating with colleagues or customers
• C+E UK Licence
• Up to date CPC Training
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Professional in appearance

Key Accountabilities:

• Providing high standard of customer service and relations to customers and suppliers, ensuring compliance with their site rules and regulations at all times
• Liaising with the Operations desk to make them aware of any potential difficulties or any variations from original brief
• Ensuring that the vehicle is driven at all times with the utmost concern for other road users, pedestrians and the local environments through which you travel
• To accurately complete all documentation required by the Company and the customer
• Ensuring that all Company rules and regulations and compliance with legislation is achieved at all times
• Ensuring that paperwork is checked against consignment, reporting any issues or differences
• To strive to ensure the punctual collection and delivery of all loads
• Ensuring the safety of the vehicle and its load at all times whilst on duty and reporting any defects to the Traffic office/Workshop as soon as identified
• Assisting with the loading and unloading of the vehicle, using lifting equipment where authorised and trained to do so
• To be flexible in terms of starting and finishing times of shifts
• To maintain the cleanliness of the vehicle whilst on duty, leaving the vehicle as you would expect to find it and reporting of any defects immediately
• To undertake any other tasks as reasonably requested by Depot Management
• To maintain trailer hygiene to the standards set by our customer including sweeping out of the trailers as and when required or instructed.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

Communication

• Contact internal customers to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Manager

To ensure effective customer service levels are upheld through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders.  To Provide strong planning and administration of the systems, providing the best customer service possible.

Must Haves

• Minimum of 1 years’ experience as in a fast paced transport or logistics environment or within a Customer Service environment
• Numerate – Ability to work with numerical data is required for this role
• Highly competent with PC literate – Sound working knowledge of Microsoft Word, Excel & PowerPoint and Transport IT/ web based systems
• Highly organised, self-sufficient  and able to work on own initiative and to tight deadlines
• Good UK Graphical Knowledge
• Reliable in approach to work and adaptable to fit into different teams and environments

Accountable KPI’s

Customer Service – To ensure all customer orders are processed to be delivered on time and in full

Advise Transport Operations Manager of any concerns over orders coming in from the customer that may have unexpected delays or require more interaction from the customer

Ensure all requests for Customer orders are processed in a timely manner and are updated in the systems with all relevant details

Customer Service

Ensure the efficient communication to the relevant internal or external stakeholders and planning of the demands to meet the expectations of the customers:

• Strong and clear communication of the Customers’ requirements to the Transport Operations Manager
• Promptly answering customer enquiries over the telephone in a professional manner and via email where necessary
• Speaking to the customer to understand any concerns or with any planning activities
• Working with the customer to understand their demands for short term and long term planning activities.
• Entry of all movements of jobs onto the relevant PC and web based systems
• Reporting any concerns to the Transport Operations Manager
• Working in tandem with the other Teams such as Warehouse and Transport teams
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations and issues
• Attend Customer meetings on a planned and Ad-Hoc basis to maintain good levels of communication
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting  should any questions arise
• Support the process of on boarding with new customers and processes with any new business as and when required

Cost control

• Minimise cost through effective and robust processes and practises to ensure the customer demands are met and communicated correctly.
• Reduce Subcontracting costs through outstanding communication with internal teams.

KPI’s

• Writing reports and producing information for Daily, Weekly and Monthly meetings as and when relevant to understand the trend of Customer Satisfaction and make suggestions for increasing the Customer Satisfaction rating

Communication

• Monitor the previous day’s shipments in order to provide delivery information and communicate to relevant internal/external customers in a timely manner should issues require escalation.
• Liaise directly and in a timely manner with internal/external stakeholders to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• To effectively manage the customer service and planning dept
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Transport Operations Manager

The overall main purpose of this role is to ensure the cleanliness of the Cromwell Road site and facilities. This includes working to a weekly schedule to ensure that all facilities across the site are to a high standard of cleanliness by the end of each week. This entails hoovering, mopping, sweeping, dusting, cleaning welfare facilities, emptying bins and at all times maintaining standards of health and safety, hygiene and security in the work environment.

Must Haves

• Mature, professional approach, confidence to communicate and deal with all levels of people  both internally and externally up to and including director level
• Excellent organisational and planning skills working on your own
• Confidence to challenge when standards are not achieved
• Have the ability to think quickly on your feet  and to confidently make decisions
• Be flexible in your approach to work and hours

Key Accountabilities

Site cleanliness

Take ownership of all aspects of the cleaning of the site and facilities:

• Management of all hygiene elements of the offices, canteen and warehouse/site areas
  
• Ensure that correct and accurate completion of COSHH data paperwork
• Ensure cleaning cupboard is up to standard stock levels and recorded
• Ensure weekly cleaning schedule is completed and given to line manager at the end of each week for sign off
• Replenishments of staff welfare facilities e.g. toilets
• Ensure the warehouse cleaning equipment is maintained and any issues reported to line manager

Communication

• Communicate to relevant management teams as and when required of any issues or concerns over safety or cleanliness
• Notify management of occurring deficiencies or needs for repairs

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Manager

To support the Transport team by performing administration tasks within the department by:

• Processing daily Proof of Deliveries (POD’s) within the Transport system
• Dealing with Driver queries and managing the Briefing and Debriefing process
• Recording of discrepancies and reporting to the relevant team members

Must Haves

• Minimum of 1 years’ experience working in an administration based role
• Strong PC based knowledge including an intermediate or knowledge of Excel spread sheets and web
  based systems
• Good communication skills: Responds to enquiries via telephone and email, providing support for both internal and external contacts.
• Confident individual who can challenge when the need arises and at the appropriate level
• Reliable in approach to work and adaptable to fit into different teams and environments
• Highly organised, self-sufficient  and able to work on own initiative and to tight deadlines
• Basic understanding of driver hours and working time directive
• Some traffic office experience would be an advantage
• Must have own transport, full UK driving licence and own transport to work

Accountable KPI’s

• Customer Service – To ensure all paperwork is processed with accuracy
• Advise Transport Operations Manager/ Customer Services  of any orders that been rejected or not reached destination or that have returns once notified
• Ensure transfer POD’s are processed within 12 hours of receipt

Key Accountabilities

Driver Briefing

Debrief and brief drivers on arrival and departure collecting and checking all driver paper work.  Record any issues/discrepancies after debriefing drivers and resolve matters escalating to management level if required. 

Briefing

• Brief to ensure the driver fully understands the work they has been asked to do. 
• Check they are happy with using the phone app and an initial check that the details in RR match jobs and paperwork.
• Make sure the driver also understands what paperwork or receipts (Tesco’s) are needed to come back.

Debriefing

• Debrief to ensure that the paperwork handed in matches the details in RR.  Make sure all receipts are attached and the necessary signatures obtained.
• Update RR with times in & out.
• Ensure correct trailer number, driver name and unit is in RR.
• Scan pod into the correct job.
• Hand any pods with discrepancies to Customer Services for processing and pass scanned and clean pods to accounts team for filing and attaching to invoices
• Liaise with driver, transport team and relevant collection point regarding any problems i.e. returns & shortages with a POD.
• Sign in any phones/keys
• Conducting live debrief throughout the day with all driver deliveries, in conjunction with other Administration team members to ensure that all planned deliveries and collection times are on track and feeding back to the Transport Operators any concerns, issues, lates or failures.

Data entry

• Enter data on to traffic software system and excel based systems in accordance with the requirements
• Ensure accuracy of data within systems at all times

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Communicate to Customer Service departments to advise of any issues with loads

Additional Team Support

• Support traffic staff on all functions of the office as and when required.  Cover for absence, such as holidays for the other administrator within the team

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Portraying a professional appearance and manner at all times as a representative of Knowles Transport

To ensure and maintain good customer relations with the sub-contractors used on a regular basis, keeping costs to a minimum and ensuring the best level of customer service is maintained.  Building strong rapport with each sub-contractor through verbal communication of the plans and availability of loads.  To assist with all other transport departments as and when required. 

Must Haves:

• Minimum of 1 years’ experience as in a fast paced transport or logistics environment
• Numerate – Ability to work with numerical data is required for this role
• Highly competent with PC literate – Sound working knowledge of Microsoft Word, Excel & PowerPoint and Transport IT/ web based systems
• Excellent customer service and administration skills
• Highly organised, self-sufficient  and able to work on own initiative and to tight deadlines
• Be flexible in your approach to work and hours
• Good UK Graphical Knowledge
• Reliable in approach to work and adaptable to fit into different teams and environments
• Professional in appearance and manner
• Adaptable to change and a strong team player
• Must have own transport, full UK driving licence and ability to travel to work

Accountable KPIS:

• Customer Service – To ensure all subcontracted orders are processed to be delivered on time and in full and meet their delivery needs
• Ensure all requests for Customer orders are processed in a timely manner and are updated in the systems with all relevant details
• Maintenance of a strong Sub-Contractor list throughout the year, with a minimum percentage of KTL loads covered

Key Accountabilities

Customer Service
Effective and efficient planning of the Sub-Contractor activity throughout the year by:

• Strong and clear communication of the Customers’ requirements to the Sub-Contractor both verbally and in writing
• Promptly answering enquiries over the telephone in a professional manner and via email where necessary
• Speaking to the third party and/customers to understand any concerns or with any delivery or planning activities
• Working with the customer to understand their demands for short term and long term planning activities
• Entry of all movements of jobs onto the relevant PC and web based systems
• Reporting any concerns to the Transport / Customer Services Manager
• Working in tandem with the other Teams such as Warehouse and Transport teams to understand the sub-contractor requirements
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations and issues
• Maintain good levels of communication 
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting  should any questions arise

Cost control
Minimise cost through effective and robust processes and practises to ensure the customer demands are met and communicated correctly.
Reduce Subcontracting costs through searching for the most up to date costings from the relevant area of the UK and reduce any on costs by maintaining excellent levels of communication with Subcontractors.

KPI’s
Production of Subcontracting stats – profit excluding fuel surcharge

Communication
Monitor the previous day’s collections and deliveries in order to provide information and communicate to relevant internal/external customers in a timely manner should issues require escalation.  Liaise directly and in a timely manner with internal/external stakeholders to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction. 

Teamwork
Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Customer Services Manager

HGV Class 1 – £37,000 to £42,000 per annum (Hourly equivalent: £13-15)

Responsible for delivering and collecting customers’ products, meeting both the company and customers’ Service Level Agreements. Ensuring all work undertaken is done so in line with current driver’s hours, Tachograph and Working Time Directive legislation. Requirements:

• Minimum of 1 years’ experience of working within a Transport environment
• Comfortable with being based on the road
• Required to regularly work to tight deadlines that may require additional hours of work at times of pressure
• Flexibility is required during peak periods e.g. Christmas, Easter, etc. and to work additional shifts to cover holiday and sickness
• Ability to work to strict deadlines in a time critical environment
• Professional and courteous when communicating with colleagues or customers
• C or C+E UK Licence
• Up to date CPC Training
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Professional in appearance
• Must have own transport and full UK driving licence and own transportation to work

Key Accountabilities:

• Providing high standard of customer service and relations to customers and suppliers, ensuring compliance with their site rules and regulations at all times
• Liaising with the Operations desk to make them aware of any potential difficulties or any variations from original brief
• Ensuring that the vehicle is driven at all times with the utmost concern for other road users, pedestrians and the local environments through which you travel
• To accurately complete all documentation required by the Company and the customer
• Ensuring that all Company rules and regulations and compliance with legislation is achieved at all times
• Ensuring that paperwork is checked against consignment, reporting any issues or differences
• To strive to ensure the punctual collection and delivery of all loads
• Ensuring the safety of the vehicle and its load at all times whilst on duty and reporting any defects to the Traffic office/Workshop as soon as identified
• Assisting with the loading and unloading of the vehicle, using lifting equipment where authorised and trained to do so
• To be flexible in terms of starting and finishing times of shifts
• To maintain the cleanliness of the vehicle whilst on duty, leaving the vehicle as you would expect to find it and reporting of any defects immediately
• To undertake any other tasks as reasonably requested by Depot Management
• To maintain trailer hygiene to the standards set by our customer including sweeping out of the trailers as and when required or instructed.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

Communication

• Contact internal customers to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping Warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of Stock and Warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping Warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of Stock and Warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager