Transport Operator – Subcontraction

July 19, 2021

To Build and maintain a healthy sub-contraction pool that meets business delivery demands whilst keeping costs to a minimum.  Ensuring a strong rapport with each sub-contractor is maintained through both verbal and electronic communications to achieve maximum customer service.

Accountable KPI’s

Customer Service – To ensure all Caythorpe customer orders are processed to be delivered on time and in full and meet their delivery needs – 99%

Advise Transport Operations Manager of any concerns over orders coming in from the Caythorpe customers that may have unexpected delays or require more interaction from the customer – < 5 per month

Ensure all requests for Customer orders are processed in a timely manner and are updated in the systems with all relevant details – 100%

Maintenance of a strong Sub-Contractor list throughout the year, with a minimum percentage of KTL loads covered – 35-40% of loads

Key Accountabilities

Customer Service

Effective and efficient planning of the Caythorpe and Sub-Contractor activity throughout the year by:

  • Strong and clear communication of the Customers’ requirements to the Sub-Contractor both verbally and in writing
  • Promptly answering enquiries over the telephone in a professional manner and via email where necessary
  • Speaking to the third party and/customers to understand any concerns or with any delivery or planning activities
  • Working with the customer to understand their short and long term forecasts
  • Entry of all jobs onto the relevant PC and web based systems
  • Reporting any concerns to the Customer Services team
  • Working in tandem with other departments such as Warehouse/Transport to understand the sub-contractor requirements
  • Raising any concerns over delivery with other internal teams and providing solutions for resolution
  • Investigating and solving pre and post departure customer escalations
  • Attend Caythorpe Customer meetings on a planned and Ad-Hoc basis to maintain good levels of communication
  • Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting should any questions arise

Pre-Seasonal planning for Sugar beet to understand the customer requirements and the resources available for efficient deliveries through the sugar beet season

Cost control

  • Minimise cost through effective and robust processes and practises to ensure the customer demands are met and communicated correctly
  • Reduce Subcontracting costs through searching for the most up to date costings from the relevant area of the UK and reduce any on costs by maintaining excellent levels of communication with Subcontractors

KPI’s

Production of Subcontracting stats – profit excluding fuel surcharge

Communication

  • Liaise directly and in a timely manner with internal/external stakeholders to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.
  • Attend the morning meeting to communicate daily customer information

Teamwork

  • Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
  • Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to your line manager